Payment must be made in advance of the lesson. Acceptable payment methods include: Credit / Debit card via my website, cash, bank transfer or a French cheque drawn upon a French bank. I can accept payment by most Credit / Debit cards in person.
No refund will be given in whole or in part for unused lessons due to absence or late arrival of a client for whatever reason.
If the weather or piste conditions cause the ski area to close, or in my opinion make skiing unsafe, I will reschedule the session. In exceptional circumstances a refund will be available.
If the ski areas are closed due to Covid-19, or if government restrictions do not allow you to travel to Haute Savoie you will receive a full refund or the opportunity to rebook the session. This exclusion does not include the imposition of home country quarantine requirements at short notice.
At the time of the session, you must comply with any French government mandated Covid protocols and regulations in force.
If you cancel:
more than 28 days before the lesson date you will receive a full refund
between 28 and 3 days 50% refund
less than 72 hours from the lesson start time there will be no refund.
A full refund is the amount you have paid less the non refundable card processing fee imposed by Stripe.
I reserve the right to cancel lessons or courses at any time. In these circumstances I will refund the amount which corresponds to the unused lesson or part thereof.
Clients are responsible for having a valid track access ticket for period of the lesson.
I am obliged to take into account prevailing conditions and the abilities of my clients. The scope and timing of lessons may therefore vary and the I reserve the right to make any alterations required.
For safety reasons, clients must respect my judgement while having lessons.
All clients must have an appropriate insurance policy in force, which covers third party liability and provides medical and rescue insurance.
Clients should ensure that they are sufficiently fit and safe to take part in activities in a mountain environment.
In the unlikely event of a complaint, please talk to me. If you wish to go a legal route contact the official mediator:
LITIGATION - CONSUMER MEDIATION
In the event of a dispute between the Customer and the company, they will endeavor to resolve it amicably (the Customer will send a written complaint to the professional or, where applicable, to the Customer Relations Department of the professional).
In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the Consumer Customer within the meaning of Article L.133-4 of the Consumer Code has the possibility of enter free of charge, if a disagreement remains, the competent mediator registered on the list of mediators drawn up by the Commission for the evaluation and control of consumer mediation pursuant to Article L.615-1 of the Consumer Code, to contact :
La Société Médiation Professionnelle
24 rue Albert de Mun - 33000 Bordeaux
The contract will be governed by and interpreted in accordance with French law.